frequent questions

What are your lead times?

Standard lead times vary between products. In general, you can expect:

2-3 weeks for Kerflight orders

2-3 weeks for Steplight orders

3-4 weeks for Scraplight classic series orders

3-4 weeks for Scraplight Tilt Lamp orders

4-5 weeks for Scraplight frame series orders

6-8 weeks or more for custom orders

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Where can I download Scraplight spec sheets?

Right here! Click this link to access a pdf packet of all our Graypants specification sheets:

Download all Graypants spec sheets

These sheets contain information on sizes, electrical requirements, bulb wattages, and fire ratings. If you have additional questions about our lights please check out the additional information below or contact us with any questions.

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Are Graypants light fixtures UL listed?

Yes, all of our pendant fixtures are fully UL listed for commercial use.

Plug-in table and floor lamps use all UL listed components, and may be fully UL listed as portable fixtures for commercial use for an extra fee. UL listing of custom projects is dealt with on a case-by-case basis.

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What about fire safety?

All of our cardboard shades are treated with a non-toxic, low-to-zero VOC, class-A fire retardant that has been extensively tested and meets numerous industry standards. [click here] to learn more.

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What about bulbs?

All Graypants fixtures work with a variety of bulbs, including LED and compact florescent energy saving bulbs. Recommended bulb types and wattages can vary between fixtures, so we recommend downloading the latest spec sheets for this information. Individual sheets are available on the product pages, and the entire set can be downloaded at the top of this page.

All Graypants fixtures are provided with standard medium base E-26 lamp holders. Other types of sockets and lamp holders are available at an additional charge, including GU24 and GX24q (277V) connections. Please contact us if your project has specific requirements.

Halogen lamps cannot be used.

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Do you accept custom orders?

We’re happy to work with you!  Custom orders are subject to additional costs and longer lead times. We truly enjoy collaboration and encourage you to contact us with your ideas.

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Do you offer designer discounts?

Yes! If you are a designer using lights in a project, please contact us to ask about a designer discount.

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Is the Graypants online store secure?

Yes! The Graypants online store uses security encryption, and we will not share anyone’s personal information. If we need to, we might occasionally contact customers via phone or email regarding their current orders.

We respect the privacy of our visitors. The only time you may provide us with your personal information is when you request information or order products online. We will never allow your information to be made available to a third party.

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If you have any questions or concerns please click here to email us.